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Greedy appraisers, who put lofty valuations on properties to please lenders and line their pockets, played a large role in the housing bubble. And the fallout continues: On Jan. 29, a former Beverly Hills real estate appraiser was sentenced to three years in federal prison for her role in a multimillion-dollar scheme to profit from inflated property values. That came on the heels of the arrest of a father and son appraiser team in Laguna Beach, CA charged with altering appraisals to inflate home values by up to $40,000.

In fact, a closer look at the industry and its scandals reveals a "Godfather"-like underbelly, complete with death threats on public officials and sting operations.

The conflicts have led to the increasing use of appraisal management companies -- middlemen that are supposed to act as a firewall between lenders and appraisers. But for millions of homeowners, the issues still linger.

Just ask the owners of the quaint, but extremely moldy Denver home that apparently appraised for about $370,000, despite comps suggesting a value at least $100,000 less. The 2-bedroom home ultimately sold last summer for $237,000.



How did that happen?

Some of the cases working their way through the courts give a glimpse of the back-door dealing that went on. Landmark Equities Group, the family-owned appraisal firm being charged by the California DA, for example, brazenly had an on-site office at a mortgage broker's facility. The appraisers, James Merritt Eaton, 60, and his son Brian Chandler Eaton, 28, secretly changed data on staff appraisers' reports, allegedly to deliver the outcome the loan officers wanted.

In the case of eAppraiseIT LLC, a division of title company First American Corp., New York State Attorney General Andrew Cuomo charged that the unit gave in to demands for higher appraisals to secure more of Washington Mutual's business. In 2006 and 2007, the appraiser did 262,000 valuations for Washington Mutual over an 18-month period, and had a total $50 million in earnings, Bloomberg News reported.

Now, that's not to say all appraisers are corrupt. In fact, 11,000 of them signed a petition protesting the pressure and unethical practices. But the bad apples have given the whole profession a black eye.

Thanks in large part to Cuomo, Freddie Mac and Fannie Mae last year adopted the "Home Valuation Code of Conduct" to counter such abuse. The code says that appraisal management companies, which are paid by the lender out of the appraisal fees collected, must act as a liaison to keep appraisers and lenders from having direct contact on Fannie and Freddie-backed loans.

Needless to say, not everyone is pleased. In one extreme case, an appraiser was arrested and held on $500 million bail in December after allegedly threatening to shoot New York AG Cuomo. The man was "apparently upset over some of the actions [Cuomo's] office has taken regarding cracking down on mortgage-related fraud," the New York Post reported.

(It should be noted that some believe that Cuomo, former HUD secretary under President Clinton, was largely responsible for the subprime mortgage crisis. And in 2004, he joined the board of AMCO, a Cleveland-based appraisal management company).

Some say the appraisal management companies (AMCs) may only make things worse, after all, some of them are owned by banks. (Landsafe, an AMC, is a subsidiary of Bank of America). The well-known New York appraiser Jonathan Miller, CEO of Miller Samuel, calls it all "an accident waiting to happen."

Although the HVCC is intended to ward against improprieties, it is not fail safe. In fact, the code still allows banks to be involved in the appraisal process. For one, lenders can still use in-house appraisers, and are "responsible for selecting, retaining, and providing for payment of all compensation to appraisers." It's right in the guidelines on Freddie Mac's website, with the caveat that the loan production staff is not to have direct involvement in the selection of an appraiser or discuss valuation with the appraiser or AMC.

The biggest concern is that the use of AMCs opens the door to appraisals being conducted by far-flung appraisers unfamiliar with the local market, which in turn will cause more erratic valuations.

"The problem is that anybody with a state-issued appraisal license has the exact same level of qualification to appraise here, whether they live in New York or Buffalo or Albany or Rockland County," Jeffrey Jackson, co-founder of New York-based appraisal firm Mitchell, Maxwell & Jackson, told The Real Deal after the code was passed last spring.

"The appraiser is just the first step in the process, yet we are taking all the blame," Portland-area appraiser Burr Robson told HousingWatch. "I had the same clients for literally 15 years until HVCC. I now have to fight for appraisal work from AMCs, and my income has fallen 67%. I am worried that I'm going to have to sell my house."

And there's a new concern for some homeowners and lenders: low-ball appraisals.

Walt Molony, spokesman for The National Association of Realtors, one of the most vocal critics of the code, said out-of-area appraisers often lead to "apples to oranges" comparisons, resulting in many valuations coming in below the price agreed upon between the buyer and seller. "In an environment where prices have declined over the past three years, this is absurd," huffs Molony. "It has caused a rise in contract cancellations -- not exactly the best way to solve the problem, particularly when homes are selling for less than replacement construction costs in much of the country."

In the end, there will always be the temptation to give in to pressure to win repeat appraisal business -- even if the pressure may not come in the form of a severed horse's head under the bed sheets. It might be something as simple as the boss of a New York appraisal management company -- let's name him "Don CordeLoan" -- saying, "I'm gonna make him an offer he can't refuse." In essence, work for us, our way, or don't work at all.

Some industry watchers say appraisers should be better regulated, but setting up appraisal management companies as the intermediary has the potential of re-creating the same problem we're trying to escape. As Michael Corleone once mulled: "If history has taught us anything..."
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Tags: AMC, Andrew Cuomo, appraisals, appraisers, Denver, Don Corleone, eAppraiselIT, Fannie Mae, FHFA, fraud, Freddie Mac, Godfather, Home Valuation Code of Condu, home values, HVCC, jonathan miller, LaGunaspsnotreqdBeach, moldy, NAR, New York, organized crime, Realtors, Scottsdale, The Real Deal, washington mutual

Reader Comments (Page 1 of 10)

Jay Dacey on Monday, Feb 1st at 10:42:PM said...

Great story Sheree! You could take this 1 step further! Big banks (like Wells Fargo and Bank of America) had to UNDERWRITE and approve these "bad appraisals". If an appraisal was bad it should have been denied by the bank in the underwriting stage. Needless to say, one could very easily point the finger at the bank's underwriting. Now, HVCC is mandating that you use an AMC which costs more and is lower in quality (not in property value derived, but in narrative quality and market research). The most interesting part? Wells Fargo and Bank of America OWN the largest AMC's.

Mike on Tuesday, Feb 2nd at 01:55:PM said...

Great point, Jay - about the big banks owning their own AMCs - especially since the HVCC does NOT mandate a bank to use an AMC. It is simply another revenue for the bank within the system - on the backs (and pocket books) of appraisers...


"The result is many valuations coming in below the price agreed upon between the buyer and seller, by definition, a fair market price" - not true...

An agreed upon price is NOT necessarily market value... That is mis-stated and a widely misunderstood idea. The lenders do not want to base a loan on what one buyer and one seller has agreed on in a single transaction - the lender wants to know the "most probable" price in a market; meaning, that if there were several potential buyers in a market, what would the majority of the potential buyers perceive as fair (?). There is a difference. If every agreed upon price between a buyer and seller was market value, then an appraisal would be moot. And we all know that a price can be inflated, especially when closing costs or other concessions are "rolled into" the deal.

The bottom line is: the HVCC was written for lenders/brokers. The result of the HVCC has been the rise of AMCs (even though the HVCC does not mandate the use of AMCs). Can you imagine a "third party" entity stepping in between lawyers and their clients and taking half of the lawyer's fees?? What other profession would allow this? Since the HVCC was written for lenders/brokers, it should be the lender/broker's responsibility to pay for the added service in the middle... NOT the appraiser's! AMCs need to stop putting their hands in the appraisers' pockets and find another way to fund their practices.

oh and by the way, Appraisers only need to adhere to USPAP. That is a solid regulation that has been in place for years and covers ethics and standards in the profession. It is the enforcement of USPAP that our profession needs more than ever.

Barb on Saturday, Feb 6th at 05:47:PM said...

Thanks Jay for your comments here. Most do not realize that the larger banks now own the AMC's. They are influencing the appraisers to forecast downward. B of A made over $500M last year in appraisal fees. I have spoken to a few attorney's about this and they all agree..an obvious anti-trust violation. Where are the lawsuits? B of A has hundreds of attorneys on retainer. It would take years and much money to pursue the Big 3, Wells, B of A and Chase.

wanda on Sunday, Feb 14th at 12:39:PM said...

I agree but it is all involved From the top of the banks to the bottom appriasiers. I am one of those people that was overinflated and lost 400000 this year due to Chase not wanting to settle with 4 cash offers of within 100000 of what i owed. Because they were waiting on the GOVERNMENT TO BAIL THEM OUT!!!!! I had waterfront on gulf and ended up after two years selling for 400000 lose thanks TO CHASE i had 4 cash offers that would have been within 100000 of owed Thanks Obama Filing bankruptcy. Who wins THE BANK!!!!!!

Deb on Sunday, Feb 14th at 07:31:PM said...

To all: Besides the "appraisers", take into consideration the valuation and accessors offices in your own home town. Don't plan to do any re-build, additions, decks, pole barns or ANY improvements to your property. According to local papers in Michigan, should you choosed to improve your property, even though the value of your property has gone waaaayyy down, you will be assessed at a much higher value. So shall we all let our neighborhoods look like ghettos. Seems another ploy on government to take more from what's left of my paycheck.....

George Bailey on Monday, Feb 15th at 01:05:PM said...

Yes friends you've waited nearly a year for it to come out. Many have stood in line for over a week for its release. At last though Feb 15th has arrived and the show is ready to begin:

HVCC (HUD STYLE): THE SEQUEL

Produced by FHA
Directed by Andrew Cuomo
Starring in order of appearance:

Mr. Potter played by AMCs

George Baily played by starving appraisers

Clarence The Angel (originally cast to be be played by Congress but removed at the request of the director)

It a sad sad story about an appraiser who wishes he had never been born. In his dreams an angel comes to save him at the last second. When he awakens he realizes that it's no dream and nobody is going to save his poor business.

From the director of the most hated movie of all time:

HVCC: THE SHAFT

You'll love this tale of greed and deception. It will make you hate and it will make you cry.

cory on Tuesday, Feb 16th at 04:17:PM said...

CUOMO IS AN ILL, HE NEEDS TO BE TAKEN OUT OF OFFICE! PERIOD. ITS NOT THE APPRAISERS, OR THE LOAN OFFICERS, OR THE BANKS. ITS THE INVESTORS WHO OFFERED A PRODUCT THAT MORTGAGE/BANKS SOLD TO THEM BECUASE THEY OFFERED THEM....ITS THERE PROBLEM...APPRAISERS HVCC SUCKS, THEY DONT CARE WHAT HAPPENS THEY LOW BALL, THEY HAVE NO INCENTIVE TO DO GOOD, THERE GETTING PAID NO MATTER WHAT.......EGHHH AMERICA THE IDIOT

LW on Tuesday, Feb 16th at 04:57:PM said...

BANK OF AMERICA loves to treat homeowners like dirt.

CARL D on Tuesday, Feb 16th at 07:04:PM said...

Story is far from the truth. Are there bad appraiser's yes. But if you track the money, its not the appraiser's that is making big bucks. It's the mortgage lenders, realtors, and bankers. What happens is appraisers are told by one or all of them, if you don't make the number, you don't get no more of our business. (you starve) Realtors tell the loan officer, if the loan doesnt work i'll carry my clients elsewhere for the loan. If you make this one work, I'll give you more business. All these coercions to the one that makes the least.
The problem with the AMC's are most of the ones running or working with the appraiser's don't have a clue of the appraiser process. They are raping the appraiser of the biggest portion of the fee. They are not taking any liability. The AMC's are wanting the fastest appraisal for the least amount of money so they can reap the rewards. Most are a load of money hunger bottem feeders.

Chris on Tuesday, Feb 16th at 06:54:PM said...

Absolutely. A bank has the resources to hire appropriate experts to guide them past the barely qualified and unethical appraisers. Qualifications are assignment specific. Even a good appraiser can be inadequate for a specific assignment. But lenders push for fast turnaround and low fees to compete for the loans. Teh result is the idlest and cheapest apprasier gets the volume of the work - the borrower and the tax payers get the shaft.
The HVCC was just a redistribution of fees to favor Cuomo's employer and line his own pockets - The most common form of political corruption - and it is rampant.

AAAyron on Tuesday, Feb 16th at 07:26:PM said...

Actually, the crook is the mortgage broker who gets a fat commission when the loan closes. The appraiser is only under pressure from the broker to make the appraisal as high as necessary for aproval. The appraiser might get a few hundred bucks for his work, but if his apraisals are low and causes deals to fall through, the brokers will never refer him any work. Everyone is guilty, because nobody gets paid if the deal does not close. In addition, the appraiser usually uses prior sales in the area on similar properties to arrive at his price. He is not a building inspector.Many appraisers do not even inspect the property.

Keith Campbell on Tuesday, Feb 16th at 07:46:PM said...

Why is everyone bleaming the appraisers! They do not make any real money in the sale of a house. The brokers and real estate agents are the ones that should end up in jail. They make huge commissions and then hide behind the laws they have lobbied for in almos every state in the USA. They tell you it is not their fault because they are not liscensed appraisers. BUT they are licsensed real estate agents making a lot more money than the appraiser on the sale of any house. Why are they not held responsible???

fred on Tuesday, Feb 16th at 07:58:PM said...

been a broker in CA since 1972 ..

the morgage brokers, "Realtors" (realtor ethics is a fascinating course every 4 years) appraisers and title compalnies arn't all crooks, I'd say there are about at least 5% that don't give or get kickbacks in some form
,,the only honest folks are the escrow officers, that's why they don't make much money

to 'gotta" lie the biggest to get any listing, 'cause you get your 6% regardless of the price at which it sells, and then if your client is a real fool (like most residential buyers & sellers) they let one person "represent" both the buyer and seller ..

..wooooow

the only broker business that is in the real estate league for devious crooks is wall street .

but it sure has been a good life, after teaching H.S. math a couple years, Nagy officer in lmid 60's, and IBM computer sales for a couple years before going "straight" into real estate . sure beats working.

..fred

Canoefoot on Thursday, Feb 18th at 10:58:AM said...

Let's add another player in this abuse. The County appraiser who works for the Department of Revenue. I live in St. Louis, County, MO. When I requested a review I had to produce an appraisal, as well as, comps.
Yes, my tax was lowered. I objected and thought it should meet my appraiser's value, but I was told that I should accept what the reviewer gave me because the review board was not obligated to accept anyone's
appraisal but the county's appraiser's value.

Len Woelfel on Tuesday, Feb 2nd at 08:15:AM said...

I'm guessing the inaccuracies and faulty logic in this story are due to space constraints.
First, HVCC doesn't SPECIFICALLY mandate using an AMC. The actual standard is that the person/department communicating with the appraiser cannot have any contact or input regarding the loan. An AMC makes that easy to accomplish, otherwise the lender would have to hire or create a separate division, and brokers especially don't have the manpower to do that. Further, if a broker can keep the loan in house and not go through Fannie/Freddie, they can contract the appraiser directly.
Greedy appraisers and those who inflate values have always been around, and as long as there are people, there are people who will take shortcuts. No government intervention will ever stop that entirely.
An appraiser gets murdered in Florida by a homeless man. By mentioning that, the writer implies that he was killed because of his profession. By a HOMELESS man. How about a little explanation as to why a HOMELESS man would kill an appraiser. That's just shoddy journalism. As to the other murder conspiracy in Las Vegas, the type of business is irrelevant. Did the writer simply google "appraisal" and "murder" and put in the top three hits? Including this only pads out a poorly constructed story.
And your whole "Godfather" parallel is just childish at best. Do you really imagine some kingpin steering all appraisal work from his home in Long Island? It's comical.

Edd Gillespie on Tuesday, Feb 2nd at 09:33:AM said...

Golly Len, my guess, if you are an appriaser, you do reviews. Where have you been? While the anecdotes may be a stretch, they certainly put a spotlight on the difficulties in which the mortgage segment of the industry now finds itself. Make less and do it faster. The honest appraisers who had developed a good working relationship with an LO or broker are now subject to producing "cheap and fast" as are the form fillers. The mortgage segment has taken a giant step backward, further from the public trust.

The goal of enhancing the public trust in appraising for mortgages, which is the underlying issue, now includes enhancing the public trust in AMCs who take as much as 50% of the appraisal fee without significant contribution to the process. How do we do that?

Chill out Len. Not everything has to be taken so literally, and the point is the appraisal industry is in a quandry, particularly if a mortgage is in the intended use.

Treathyl FOX on Tuesday, Feb 16th at 02:57:PM said...

I've heard both end of the spectrum. I even thought becoming an appraiser once. When you get a bunch "versions", it's always best to talk to somebody who has THE FACTS. IF YOU CAN FIND THEM. Especially when folks start throwing acronyms at you! HVCC ... AMC ... And then if an actually name of person like Cuomo that can be thrown into the MIX. You gotta wade through a lot blood-letting to get THE FACTS!! But these kinds of "ACTIVITIES" don't just happen. And there's always somebody or some people WHO KNOW WHAT REALLY HAPPENED.

CORY on Tuesday, Feb 16th at 04:16:PM said...

AND ANOTHER THING, IF YOU PAID TOO MUCH FOR YOU HOUSE, SCREW IT, PAY FOR IT....YOU THOUGHT IT WAS A GOOD DEAL THEN, AND DONT TELL ME YOU DAMN HOMEOWNERS GOT THROWN INTO THESE MORTGAGES, YOU KNOW WHAT YOU CAN AND CANNOT PAY, UNLESS YOUR AN ABSOLUTE IDIOT, MORON, SLOW PERSON, COME ON, BLAME IT ON THE PEOPLE!!! IN THE END YOU HAVE A SALARY AND A MTG PAYMENT YOU CAN FIGURE IT OUT IF YOU CAN AFFORD IT

SC on Tuesday, Feb 16th at 10:02:PM said...

I think the idea of HVCC is not necessarily bad, but it is just badly executed. When the AMC hired only the appraisers that will take low fees to do the job regardless qualification, we are just asking for trouble. Many new rules and regulations that came out in the last couple of years is totally against making the market place better. I agreed that tightening the trade is necessary, but while we doing that, we also need to encourage business. The so call new GFE for instance, that form is designed with hatred and to discourage people to borrow money or attempted to scare people away. Also, look at agency jumbo add on for cash out refi, cost 1 point to do the loan. It is the same thing as the bank charge us a huge fee to cash money from our own savings account. The equity belongs to the homeowners, why would it cost 1 point to cash out on your own equity that you save up over the years? The list goes on.... At the end, regulations should not be set up by people that do not understand the trade, check and balance is important. Banks like Wells, B of A, Chase are doing everything they can to control the outcome of this disaster and gain control of the whole industry.... AMC is just the first step.

Sheila Pember on Tuesday, Feb 2nd at 10:59:AM said...

I agree with Len that this article is full of hype and inaccuracies. Also, there is a typo on the last sentence of paragraph 7.

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